Oshi Casino Privacy Policy
This Privacy Policy explains how Oshi Casino collects, uses, stores and protects personal information when you visit or use its website, games, account services and related features. It is intended for users in Australia and should be read together with any applicable terms and responsible gambling information published by Oshi Casino.
Oshi Casino respects your privacy and aims to handle personal information responsibly and transparently. By using the service, you acknowledge that information may be processed as described below. Oshi Casino is intended for people aged 18 years or over.
Information We Collect
The information collected depends on how you interact with Oshi Casino. Some information is provided directly by you, while other information is collected automatically when you use the website or services.
- Account details, such as your name, date of birth, residential address, email address and login information.
- Identity and age verification information, including documents or details needed to confirm your identity, eligibility and account ownership.
- Transaction information relating to deposits, withdrawals, bonuses, wagering activity and payment status. Payment providers may process payment details directly, and Oshi Casino may receive confirmation or limited transaction information.
- Communications, including messages sent to customer support, complaints, feedback, survey responses and records of account-related requests.
- Technical information, such as your IP address, device type, browser, operating system, language settings, access times and general website activity.
- Information connected with responsible gambling, account security, fraud prevention and compliance monitoring, where relevant to the use of the service.
You may choose not to provide certain information, but this may prevent Oshi Casino from creating an account, verifying your identity, processing transactions or providing particular features.
How We Use Information
Oshi Casino uses personal information for legitimate operational, security and service-related purposes. The main uses may include:
- Creating and managing your account and providing access to games and website features.
- Confirming identity, age and account ownership before or during the use of relevant services.
- Processing deposits, withdrawals, bonuses and other account transactions.
- Detecting and investigating fraud, money laundering, suspicious activity, collusion, abuse of promotions and other attempts to misuse the service.
- Maintaining platform functionality, troubleshooting errors and improving website performance.
- Responding to enquiries, resolving disputes and providing account or service notifications.
- Managing responsible gambling controls, including restrictions, alerts or account reviews where appropriate.
- Sending marketing communications where permitted and where you have provided any consent required by applicable rules. You can opt out of promotional messages using the available unsubscribe method.
- Creating aggregated or de-identified information for analysis, reporting, security and service development.
Information may also be used where reasonably necessary to meet legal obligations, protect the rights and safety of users or Oshi Casino, or establish, exercise or defend legal claims.
Cookies and Similar Tools
Oshi Casino may use cookies, pixels, local storage and related technologies to operate the website and remember selected settings. These technologies are small files or data elements stored on your device or accessed through your browser.
- Essential technologies help with account access, security, session management and core website functions.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help Oshi Casino understand general traffic patterns, page performance and how users interact with the website.
- Marketing technologies, where used, may help measure campaigns or present information that is more relevant to your interests.
Your browser may allow you to block or delete cookies. Disabling essential cookies can affect account functions, security checks or the availability of certain services. Cookie settings may also vary according to the device and browser used.
When Information Is Shared
Oshi Casino does not treat personal information as public information. It may share information with selected recipients where this is necessary to operate the service, protect users or meet applicable obligations.
- Payment processors, banking providers and transaction partners involved in deposits or withdrawals.
- Identity verification, fraud prevention, security, technology, hosting, analytics and customer service providers.
- Professional advisers, auditors, insurers and service providers that support business operations.
- Competent authorities, courts, regulators or law enforcement bodies where disclosure is required or reasonably necessary.
- Other parties involved in a corporate transaction, such as a merger, restructuring, acquisition or sale of relevant assets, subject to appropriate safeguards.
Service providers are expected to handle information only for authorised purposes and according to appropriate confidentiality and security arrangements. Oshi Casino may also share information where you ask it to do so or otherwise provide permission.
Keeping Data Secure
Oshi Casino applies reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or supplier confidentiality requirements.
No website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying Oshi Casino promptly if you suspect unauthorised access. Oshi Casino may restrict or suspend access when it identifies a security concern.
Information security controls are reviewed from time to time and may be updated as technology, risks and the services change.
How Long Data Is Kept
Personal information is retained only for as long as reasonably needed for the purposes described in this policy, including account administration, transaction processing, dispute management, security, responsible gambling activities and business records.
The retention period may depend on the nature and sensitivity of the information, whether your account remains active, the likelihood of future enquiries or disputes, and any applicable record-keeping requirements. Information may be retained after account closure where necessary for these purposes.
When information is no longer required, Oshi Casino may securely delete it, destroy it or convert it into a form that no longer reasonably identifies you. Some residual copies may remain in secure backups for a limited period until routine deletion processes apply.
Your Privacy Choices
Depending on the circumstances and applicable privacy rules, you may have rights concerning the personal information held about you. These may include the ability to:
- Request access to personal information associated with your account.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Question how information is being used or request an explanation of relevant processing.
- Object to certain uses, including some direct marketing activities.
- Withdraw consent where processing relies on consent, without affecting processing already carried out lawfully.
- Request deletion or restriction of information where there is a valid basis for doing so.
These choices are not absolute and may be limited by identity verification, security needs, contractual requirements, legal duties or the need to retain records. Oshi Casino may ask for additional information before responding to protect account privacy. Requests will be considered within a reasonable period.
External Service Providers
Oshi Casino may use third-party services to support hosting, payments, identity checks, analytics, communications, fraud prevention, security and technical operations. These providers may process information under their own privacy notices and contractual arrangements.
Links or integrations to external websites, applications or payment services may be provided for convenience. Once you leave the Oshi Casino environment, the third party may control how information is collected and used. You should review the relevant provider's privacy information before submitting personal details.
Oshi Casino is not responsible for the independent privacy practices, content or security of third-party services that it does not control. The use of an external service may also be subject to that provider's separate terms.
Transfers Across Borders
Some Oshi Casino suppliers, technology systems or business partners may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country when this is required to provide services or maintain the platform.
International processing may involve privacy protections that differ from those available in Australia. Oshi Casino takes reasonable steps to select suitable providers, limit access, use contractual or other safeguards where appropriate and require information to be handled for authorised purposes.
By using the service, you acknowledge that international processing may occur. Further information about a particular transfer may be available on request, subject to security, confidentiality and legal limitations.
Changes to This Policy
Oshi Casino may revise this Privacy Policy when its services, technology, risk controls or privacy practices change. A revised version will be published through the relevant website or service channel, together with an updated effective date where appropriate.
Changes take effect when published unless a later date is stated. You should review the policy periodically. Continued use of Oshi Casino after an updated policy becomes available may indicate acknowledgement of the revised terms, subject to any rights that cannot be excluded.
Contact and Enquiries
If you have a privacy question, want to raise a concern or wish to make a request about personal information, contact Oshi Casino at support@oshi-casino.win. Please provide enough information to identify your account and explain the nature of your enquiry, but do not send unnecessary sensitive information.
Oshi Casino may need to verify your identity before discussing account information or completing a privacy request. If you are dissatisfied with the response, you may consider seeking independent privacy guidance or using any complaint pathway available under applicable Australian privacy arrangements.
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