Oshi Casino Privacy Policy
This Privacy Policy explains how Oshi Casino collects, uses, stores, and shares personal information when you visit our website, create an account, play games, or otherwise interact with our services from Australia. It is written to help you understand what information we handle, why we handle it, and the choices you may have.
Online gaming involves the processing of data to deliver gameplay, payments, security, and customer support. Oshi Casino aims to use information in a proportionate way, focusing on service delivery, account protection, and responsible operation.
Information We Collect
Oshi Casino may collect information directly from you, automatically from your device, and from third parties where appropriate to operate and protect the service. The types of information we collect can include:
- Account details such as name, date of birth, username, password, and contact information you provide during registration.
- Identity and verification information where needed to confirm who you are, help prevent fraud, and support secure withdrawals (for example, documents or confirmation checks).
- Payment and transaction information such as deposit/withdrawal history, payment method details (handled in a secure manner), and related billing information.
- Gameplay and account activity such as game session records, bet history, bonuses used, responsible gaming settings, and interactions with promotions.
- Communications such as messages to customer support, complaint submissions, and any feedback you provide.
- Technical and usage data such as IP address, approximate location derived from IP, device identifiers, browser type, operating system, pages viewed, timestamps, and referral/exit pages.
Where you provide information about another person (for example, if you contact support on someone else’s behalf), you should only do so if you have permission to share that information.
How We Use Information
Oshi Casino uses personal information to operate the website, deliver requested services, and maintain a safe environment for players. Depending on how you interact with us, we may use information to:
- Create and administer your account, including login authentication and account recovery.
- Process deposits and withdrawals, manage chargebacks, and keep accurate records of transactions.
- Provide customer support, respond to requests, and handle disputes.
- Personalise parts of the service, such as language, display preferences, and game recommendations where available.
- Send service-related communications, including important notices about account changes, payment status, or security alerts.
- Send marketing communications where you have opted in or where permitted, and provide options to manage your preferences.
- Monitor and prevent prohibited activity, including fraud, collusion, account takeover, bonus abuse, and other misuse of the platform.
- Maintain the integrity, testing, troubleshooting, and performance of the site, including analytics and bug fixing.
- Support responsible gaming measures, such as applying limits you set and identifying potential risk indicators for player protection.
We aim to keep information use aligned with the purpose for which it was collected and the expectations of players using an online casino service.
Cookies and Similar Technologies
Oshi Casino uses cookies and similar technologies (such as local storage and pixel tags) to enable core site functions, improve performance, and support security and analytics. Cookies are small files stored on your device that help a website remember information about your visit.
Cookies we use may include:
- Strictly necessary cookies that help you log in, navigate the site, and use essential account features.
- Performance and analytics cookies that help us understand how the website is used, so we can improve speed, stability, and user experience.
- Functional cookies that remember preferences such as language, region, or display settings.
- Marketing-related cookies where enabled, to measure campaigns and deliver more relevant promotions.
You can manage cookies through your browser settings. If you disable certain cookies, parts of the website may not function correctly, including login and payment flows.
Data Sharing
Oshi Casino may share personal information with third parties when necessary to provide services, protect the platform, or meet operational requirements. We do not “sell” personal information as a standalone commercial product; however, we may disclose information in the following situations:
- Service providers and vendors who support hosting, analytics, customer support tools, email delivery, identity verification workflows, and security monitoring.
- Payment and financial service providers to process deposits, withdrawals, and fraud screening, subject to their own compliance and security controls.
- Professional advisers such as legal, audit, or risk consultants where needed for legitimate business purposes.
- Business transfers, such as a merger, acquisition, or sale of assets, where information may be transferred as part of the transaction, subject to appropriate safeguards.
- Requests connected to legal processes or safety concerns, where disclosure is reasonably necessary to protect users, the public, or our rights.
When we share information with service providers, we seek to limit disclosures to what is necessary and require the provider to handle data in a secure manner.
Data Security
Oshi Casino uses a combination of administrative, technical, and organisational safeguards designed to reduce the risk of unauthorised access, loss, misuse, or alteration of personal information. Measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and staff training.
No online service can guarantee absolute security. You can also help protect your account by choosing a strong password, not reusing credentials across sites, enabling available security features, and keeping your devices secure.
Data Retention
Oshi Casino retains personal information for as long as needed to provide the service, maintain accurate records, resolve disputes, enforce agreements, and meet legitimate operational needs. Retention periods can vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we take reasonable steps to delete it, anonymise it, or store it in a way that reduces identification, unless we need to keep it for ongoing security, dispute resolution, or other lawful operational reasons.
Your Rights
Depending on your circumstances and applicable rules, you may have rights and choices regarding your personal information. Oshi Casino supports reasonable requests that help you stay informed and in control, including:
- Accessing the personal information we hold about you.
- Correcting inaccurate, incomplete, or outdated information.
- Requesting deletion or deactivation of information, where it is appropriate to do so.
- Managing marketing preferences, including opting out of promotional communications.
- Requesting information about certain disclosures to service providers.
Some requests may be limited where fulfilling them would prevent us from maintaining account security, completing transactions you requested, meeting record-keeping needs, or protecting other players and the integrity of the website. If we cannot fulfil a request, we will aim to explain the reason in a clear way.
Third-Party Services
Oshi Casino may include links to third-party websites, payment pages, or tools that are not controlled by us. Third parties may collect information under their own privacy policies and terms. We recommend reviewing those policies before providing personal information.
When you use third-party payment methods or external tools, your information may be processed by those providers to complete the transaction or deliver the service. Oshi Casino is not responsible for the privacy practices of third parties, but we aim to integrate reputable services and limit data sharing to what is necessary.
International Transfers (General Only)
Online casino services often rely on global infrastructure such as cloud hosting, security monitoring, payment processing, and customer support tools. As a result, your information may be processed or stored in countries outside Australia.
Where international transfers occur, Oshi Casino takes reasonable steps to apply safeguards appropriate to the type of data involved and the nature of the transfer, such as contractual protections and access restrictions, with the goal of maintaining consistent security standards.
Policy Updates
Oshi Casino may update this Privacy Policy from time to time to reflect changes to our services, security practices, or business operations. When we make changes, we will post the updated version on this page and adjust the effective date or revision indication where appropriate.
If changes are significant, we may also provide a more prominent notice through the website or through account communications. Your continued use of Oshi Casino after an update means you accept the revised policy to the extent permitted.
Contact Information
If you have questions about this Privacy Policy, would like to make a privacy request, or need help understanding how Oshi Casino handles information, please contact our privacy team at [email protected].
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